Incidents reported on status page for Spectora https://status.spectora.com/ https://d1lppblt9t2x15.cloudfront.net/logos/081660a3f3109d549d3c02705730184d.png https://status.spectora.com/ en https://status.spectora.com/incident/737057 Sun, 05 Oct 2025 03:40:00 -0000 https://status.spectora.com/incident/737057#b87b82b4fd8494229874b3e0057d03874cec5d159fd60a60415df2c5c80a4feb Maintenance completed https://status.spectora.com/incident/737057 Sun, 05 Oct 2025 03:40:00 -0000 https://status.spectora.com/incident/737057#b87b82b4fd8494229874b3e0057d03874cec5d159fd60a60415df2c5c80a4feb Maintenance completed https://status.spectora.com/ Sun, 05 Oct 2025 03:33:16 +0000 https://status.spectora.com/#c2842f8873b9d9f80c69a110bca95296a13024f502189b31e000152ddbe4f53f Web Platform recovered https://status.spectora.com/ Sun, 05 Oct 2025 03:09:13 +0000 https://status.spectora.com/#c2842f8873b9d9f80c69a110bca95296a13024f502189b31e000152ddbe4f53f Web Platform went down https://status.spectora.com/incident/737057 Sun, 05 Oct 2025 03:00:00 -0000 https://status.spectora.com/incident/737057#2fcc59e058a947cd162170792644a31f2dc5f5e2a9c010976578a7bb32bcbcde Spectora will be unavailable for ~30 minutes to 3 hours while we perform scheduled system upgrades to keep the platform secure and supported. https://status.spectora.com/incident/737057 Sun, 05 Oct 2025 03:00:00 -0000 https://status.spectora.com/incident/737057#2fcc59e058a947cd162170792644a31f2dc5f5e2a9c010976578a7bb32bcbcde Spectora will be unavailable for ~30 minutes to 3 hours while we perform scheduled system upgrades to keep the platform secure and supported. https://status.spectora.com/incident/727878 Sat, 20 Sep 2025 22:30:00 -0000 https://status.spectora.com/incident/727878#4a688a982c2c8bd1502093f8fd145e19ada7b79e250f2e74f45a1098176ee3a7 Update 9/22 @ 4:40pm MT This issue has been resolved. If you’re still seeing problems, please start a chat with our support team using the bubble in the bottom-right corner of the app. Thanks for your patience! ____________________________________________________________________________ Update 9/22 @ 8:30am MT We’ve identified the issue and released a fix. Our team is actively monitoring to ensure full resolution. We’ll continue to share updates and will confirm once everything is fully resolved. Thanks again for your understanding. _________________________________________________________________________________ Update 9/21 @ 1:30pm MT We’ve added a temporary measure to help with missing media. A force payload rebuild will now run each time a report is viewed. This may slightly slow down report loading, but should help surface media that’s already synced to the web. Additionally, please update your app if you are on 10.24.8 or below, as they are believed to be the cause of the media loss issues. Both 10.24.9 and 10.24.10 should work without the risk of data loss. Thank you for your patience! _________________________________________________________________________________ Investigating: Mobile Photo Sync Issues We’re currently investigating an issue on V10 (version 10.24.9) where photos appear to sync from the mobile app but don’t load on the web. While we continue to investigate the root cause, we recommend performing a force payload rebuild from the app, which has resolved the issue for some users. We’ll share updates here as we learn more. Thanks for your patience and understanding! https://status.spectora.com/incident/620937 Wed, 16 Jul 2025 19:19:00 -0000 https://status.spectora.com/incident/620937#0ca73dc8558d08664814a12a8e00ab76384acaa0021ef3e41f544fec9a03e5a6 Update 7/16 @ 1:45pm The issue causing some reports to get stuck during building and preventing access to reports appears to be resolved. We’re continuing to monitor closely and are actively implementing long-term improvements to prevent similar issues in the future. Thank you for your patience while we worked through this. ______________________________________________________________________ July 16, 2025 @ 1:20pm We’re currently investigating an issue where some reports are getting stuck during the build process, and some customers are unable to view reports. We don’t believe all users are affected, but we’re continuing to monitor and investigate to ensure full resolution. We’ll provide updates as we learn more. Thank you for your patience. https://status.spectora.com/incident/620128 Tue, 15 Jul 2025 14:57:00 -0000 https://status.spectora.com/incident/620128#34435d6b0b54e63d16afa770c4cd06a0a39337cba3545ef1532429739e7bb54c 7/15 at 1:20 PM MT – Resolved The issue impacting email delivery has been fully resolved. All previously queued emails have now been sent and should appear as delivered in your system. All future emails will send without interruption. We’ll continue to monitor for stability, and everything is currently functioning as expected. To help prevent issues like this in the future, we’re also implementing additional safeguards to improve email reliability and system resilience. Thank you again for your patience and understanding! _______________________________________________________________________ 7/15 at 12:35 PM MT – Update We’ve identified the issue that caused email processing delays and delivery failures. Our engineering team has implemented a fix, and new emails are now sending normally. We’re continuing to monitor deliverability to ensure everything stays on track. As part of our resolution, we are working to automatically resend previously queued or bounced emails, which may take a few hours. Please note: This may include pre-inspection notifications or publishing confirmations that are no longer relevant to your clients. We recommend reviewing your communications and proactively reaching out to your clients if any clarification is needed. We appreciate your patience and understanding as we work through this issue. ________________________________________________________________ We’re currently investigating an issue causing some emails to get stuck in the “processing” state. Our team is actively working to identify the root cause and implement a fix as quickly as possible. We’ll continue to post updates here as we learn more. Thank you for your patience and understanding! https://status.spectora.com/incident/619339 Mon, 14 Jul 2025 14:27:00 -0000 https://status.spectora.com/incident/619339#664aa32a2a42a65234574310ffe1b6f7dd305327c1c039aba7faf19c0ee73a0a Update: 7/14 at 3:28pm MT The incident is fully resolved, and text messages are sending successfully from Spectora's default, original number. No action is needed on your end — everything should now work as expected. Thanks again for your patience! Update: 7/14 at 12:18pm MT Text messages sending from Spectora’s default phone number are now sending successfully again. We do have a temporary change on the default phone number until our original number has been restored. What You Need to Know: - Texting is fully restored moving forward. - Messages that failed during the outage will not be resent. - We’re putting additional systems in place to help prevent this kind of disruption in the future. - No action is needed on your end — everything should now work as expected. Thanks again for your patience! ________________________________________________________________ What’s Happening: We’re investigating an issue where text messages may not send if you're using Spectora’s default phone number. Who’s Affected: - Users without a custom phone number - Custom numbers are not impacted We’re actively working to correct the issue and will post updates here as soon as it’s resolved. Thanks for your patience! https://status.spectora.com/incident/603929 Fri, 13 Jun 2025 00:05:00 -0000 https://status.spectora.com/incident/603929#6ad79d0bf81065c7b2d5f790ffb002e534d5ed3df5a9b0489e6578a976583263 6/12 @ 4:55 pm MT Update: Media Processing Progress Video processing is already complete, and videos should now appear in your reports! Image processing is still underway, with an estimated completion time of ~7 pm MT. No action is needed — images will update automatically as processing completes. We’ll share a final update when all processing is done. https://status.spectora.com/incident/603929 Thu, 12 Jun 2025 23:52:00 -0000 https://status.spectora.com/incident/603929#d38d116cdb3866fca64cbeb97ba84d9c55b7a708e242cc6fefb4c9efc1cbcd59 Update: Issues Resolved The global outage affecting one of our database providers has been resolved, and all Spectora services are back online. You can now sync and publish inspections as usual. We are currently reprocessing media (images and videos) that were synced during the outage. No action is needed on your end—this process will run automatically, though it may take some time for all media to appear in reports. Report data itself was not impacted. Thank you again for your patience! https://status.spectora.com/incident/603929 Thu, 12 Jun 2025 19:15:00 -0000 https://status.spectora.com/incident/603929#c812c00baa5f9a125ea15433e925510655bee32ef3a2b36615045eff9f9df689 We recommend holding off on syncing or publishing reports until the system is back online to ensure everything processes correctly. We’ve learned that this disruption is part of a larger global outage affecting many software companies. We’ll continue to monitor the situation closely and share updates as we learn more. https://status.spectora.com/incident/603929 Thu, 12 Jun 2025 18:25:00 -0000 https://status.spectora.com/incident/603929#68f9cecd914962d28c2659475416aeb9cd26a5332743d35cef04eaebfbf7b38f One of our database providers is currently experiencing a global outage impacting certain Spectora features. Impact: Users can still work onsite and complete reports offline Syncing may not work Users may not be able to download new reports or access the web editor * Do not log out — if you do, you might not be able to log in again. We are actively monitoring the situation and will update this page when the issue is resolved. We appreciate your patience. https://status.spectora.com/incident/603936 Tue, 10 Jun 2025 22:34:00 -0000 https://status.spectora.com/incident/603936#d75b037dfcc3c941177c30e1db3c970748b2dd2c3ef7fd3fe479d032092d4484 Service is back up. https://status.spectora.com/incident/603936 Tue, 10 Jun 2025 22:18:00 -0000 https://status.spectora.com/incident/603936#42e3e85230909123c708799ce706e7a4b44b7008c6e3bb081f5dac5bed21ee79 According to our monitoring system this service has become unresponsive, we’re investigating.