Incidents reported on status page for Spectora https://status.spectora.com/ https://d1lppblt9t2x15.cloudfront.net/logos/081660a3f3109d549d3c02705730184d.png https://status.spectora.com/ en https://status.spectora.com/incident/620937 Wed, 16 Jul 2025 19:19:00 -0000 https://status.spectora.com/incident/620937#0ca73dc8558d08664814a12a8e00ab76384acaa0021ef3e41f544fec9a03e5a6 Update 7/16 @ 1:45pm The issue causing some reports to get stuck during building and preventing access to reports appears to be resolved. We’re continuing to monitor closely and are actively implementing long-term improvements to prevent similar issues in the future. Thank you for your patience while we worked through this. ______________________________________________________________________ July 16, 2025 @ 1:20pm We’re currently investigating an issue where some reports are getting stuck during the build process, and some customers are unable to view reports. We don’t believe all users are affected, but we’re continuing to monitor and investigate to ensure full resolution. We’ll provide updates as we learn more. Thank you for your patience. https://status.spectora.com/incident/620128 Tue, 15 Jul 2025 14:57:00 -0000 https://status.spectora.com/incident/620128#34435d6b0b54e63d16afa770c4cd06a0a39337cba3545ef1532429739e7bb54c 7/15 at 1:20 PM MT – Resolved The issue impacting email delivery has been fully resolved. All previously queued emails have now been sent and should appear as delivered in your system. All future emails will send without interruption. We’ll continue to monitor for stability, and everything is currently functioning as expected. To help prevent issues like this in the future, we’re also implementing additional safeguards to improve email reliability and system resilience. Thank you again for your patience and understanding! _______________________________________________________________________ 7/15 at 12:35 PM MT – Update We’ve identified the issue that caused email processing delays and delivery failures. Our engineering team has implemented a fix, and new emails are now sending normally. We’re continuing to monitor deliverability to ensure everything stays on track. As part of our resolution, we are working to automatically resend previously queued or bounced emails, which may take a few hours. Please note: This may include pre-inspection notifications or publishing confirmations that are no longer relevant to your clients. We recommend reviewing your communications and proactively reaching out to your clients if any clarification is needed. We appreciate your patience and understanding as we work through this issue. ________________________________________________________________ We’re currently investigating an issue causing some emails to get stuck in the “processing” state. Our team is actively working to identify the root cause and implement a fix as quickly as possible. We’ll continue to post updates here as we learn more. Thank you for your patience and understanding! https://status.spectora.com/incident/619339 Mon, 14 Jul 2025 14:27:00 -0000 https://status.spectora.com/incident/619339#664aa32a2a42a65234574310ffe1b6f7dd305327c1c039aba7faf19c0ee73a0a Update: 7/14 at 3:28pm MT The incident is fully resolved, and text messages are sending successfully from Spectora's default, original number. No action is needed on your end — everything should now work as expected. Thanks again for your patience! Update: 7/14 at 12:18pm MT Text messages sending from Spectora’s default phone number are now sending successfully again. We do have a temporary change on the default phone number until our original number has been restored. What You Need to Know: - Texting is fully restored moving forward. - Messages that failed during the outage will not be resent. - We’re putting additional systems in place to help prevent this kind of disruption in the future. - No action is needed on your end — everything should now work as expected. Thanks again for your patience! ________________________________________________________________ What’s Happening: We’re investigating an issue where text messages may not send if you're using Spectora’s default phone number. Who’s Affected: - Users without a custom phone number - Custom numbers are not impacted We’re actively working to correct the issue and will post updates here as soon as it’s resolved. Thanks for your patience! https://status.spectora.com/incident/603929 Fri, 13 Jun 2025 00:05:00 -0000 https://status.spectora.com/incident/603929#6ad79d0bf81065c7b2d5f790ffb002e534d5ed3df5a9b0489e6578a976583263 6/12 @ 4:55 pm MT Update: Media Processing Progress Video processing is already complete, and videos should now appear in your reports! Image processing is still underway, with an estimated completion time of ~7 pm MT. No action is needed — images will update automatically as processing completes. We’ll share a final update when all processing is done. https://status.spectora.com/incident/603929 Thu, 12 Jun 2025 23:52:00 -0000 https://status.spectora.com/incident/603929#d38d116cdb3866fca64cbeb97ba84d9c55b7a708e242cc6fefb4c9efc1cbcd59 Update: Issues Resolved The global outage affecting one of our database providers has been resolved, and all Spectora services are back online. You can now sync and publish inspections as usual. We are currently reprocessing media (images and videos) that were synced during the outage. No action is needed on your end—this process will run automatically, though it may take some time for all media to appear in reports. Report data itself was not impacted. Thank you again for your patience! https://status.spectora.com/incident/603929 Thu, 12 Jun 2025 19:15:00 -0000 https://status.spectora.com/incident/603929#c812c00baa5f9a125ea15433e925510655bee32ef3a2b36615045eff9f9df689 We recommend holding off on syncing or publishing reports until the system is back online to ensure everything processes correctly. We’ve learned that this disruption is part of a larger global outage affecting many software companies. We’ll continue to monitor the situation closely and share updates as we learn more. https://status.spectora.com/incident/603929 Thu, 12 Jun 2025 18:25:00 -0000 https://status.spectora.com/incident/603929#68f9cecd914962d28c2659475416aeb9cd26a5332743d35cef04eaebfbf7b38f One of our database providers is currently experiencing a global outage impacting certain Spectora features. Impact: Users can still work onsite and complete reports offline Syncing may not work Users may not be able to download new reports or access the web editor * Do not log out — if you do, you might not be able to log in again. We are actively monitoring the situation and will update this page when the issue is resolved. We appreciate your patience. https://status.spectora.com/incident/603936 Tue, 10 Jun 2025 22:34:00 -0000 https://status.spectora.com/incident/603936#d75b037dfcc3c941177c30e1db3c970748b2dd2c3ef7fd3fe479d032092d4484 Service is back up. https://status.spectora.com/incident/603936 Tue, 10 Jun 2025 22:18:00 -0000 https://status.spectora.com/incident/603936#42e3e85230909123c708799ce706e7a4b44b7008c6e3bb081f5dac5bed21ee79 According to our monitoring system this service has become unresponsive, we’re investigating. https://status.spectora.com/ Tue, 10 Jun 2025 19:58:15 +0000 https://status.spectora.com/#564c564d675e9abdff4a2ef304a7ca1db5fcb7bcdcd310729852105438d8a4d8 Web Platform recovered https://status.spectora.com/ Tue, 10 Jun 2025 19:55:29 +0000 https://status.spectora.com/#564c564d675e9abdff4a2ef304a7ca1db5fcb7bcdcd310729852105438d8a4d8 Web Platform went down https://status.spectora.com/ Tue, 10 Jun 2025 19:31:06 +0000 https://status.spectora.com/#daa59315222ff96dbfabd1f7f3c6f92fc5836d9c98bb53dae7cffdfe71484aa3 Web Platform recovered https://status.spectora.com/ Tue, 10 Jun 2025 18:31:21 +0000 https://status.spectora.com/#daa59315222ff96dbfabd1f7f3c6f92fc5836d9c98bb53dae7cffdfe71484aa3 Web Platform went down https://status.spectora.com/ Fri, 06 Jun 2025 10:10:38 +0000 https://status.spectora.com/#bb2461d07b2c4965ed326c22723f59380060cc7fe50fb9463d012c0436621910 Web Platform recovered https://status.spectora.com/ Fri, 06 Jun 2025 10:08:41 +0000 https://status.spectora.com/#bb2461d07b2c4965ed326c22723f59380060cc7fe50fb9463d012c0436621910 Web Platform went down https://status.spectora.com/ Fri, 06 Jun 2025 07:09:36 +0000 https://status.spectora.com/#5aeee28e4d269f65d9377334548adbb1d9393b6cfc23d2eea415fb0bd2dd7814 Web Platform recovered https://status.spectora.com/ Fri, 06 Jun 2025 07:04:37 +0000 https://status.spectora.com/#5aeee28e4d269f65d9377334548adbb1d9393b6cfc23d2eea415fb0bd2dd7814 Web Platform went down