Previous incidents

July 2025
Jul 15, 2025
1 incident

Investigating: Email Processing Delays

Resolved Jul 15 at 08:57am MDT

7/15 at 1:20 PM MT – Resolved

The issue impacting email delivery has been fully resolved. All previously queued emails have now been sent and should appear as delivered in your system.

All future emails will send without interruption. We’ll continue to monitor for stability, and everything is currently functioning as expected.

To help prevent issues like this in the future, we’re also implementing additional safeguards to improve email reliability and system resilience.

Thank you again fo...

Jul 14, 2025
1 incident

SMS/Text Message Delivery Issues for Some Users

Resolved Jul 14 at 08:27am MDT

Update: 7/14 at 3:28pm MT

The incident is fully resolved, and text messages are sending successfully from Spectora's default, original number.

No action is needed on your end — everything should now work as expected.

Thanks again for your patience!

Update: 7/14 at 12:18pm MT

Text messages sending from Spectora’s default phone number are now sending successfully again. We do have a temporary change on the default phone number until our original number has been restored.

What You Need to...

June 2025
Jun 12, 2025
1 incident

Current Issue: Partial Service Outage

Degraded

Resolved Jun 12 at 06:05pm MDT

6/12 @ 4:55 pm MT Update: Media Processing Progress
Video processing is already complete, and videos should now appear in your reports!

Image processing is still underway, with an estimated completion time of ~7 pm MT.

No action is needed — images will update automatically as processing completes. We’ll share a final update when all processing is done.

3 previous updates

Jun 10, 2025
1 incident

Service Web Platform seems to be down

Downtime

Resolved Jun 10 at 04:34pm MDT

Service is back up.

1 previous update

May 2025
No incidents reported